Shipping policy

Effective Date: July 7, 2026

At GoKickz, every pair of sneakers is custom-made to order and produced specifically for each customer by our trusted partners. Because each order is made after purchase, shipping times differ from traditional retail stores. We appreciate your patience while your sneakers are crafted and delivered.

By placing an order with GoKickz, you acknowledge and agree to the terms of this Shipping Policy.

Order Processing

Once your order has been placed and payment has been successfully processed, production of your custom sneakers begins.

Orders are typically processed within 1–2 business days.
A shipping confirmation email containing your tracking number will be sent once your order has entered the shipping process.
During the initial production stage, tracking information may show limited or no movement until the package is transferred to the shipping carrier.

Estimated Delivery Timeline

While delivery times may vary depending on your location, the typical shipping timeline is as follows:

Order Processing & Production: 1–2 Business Days
Transit to the United States: Approximately 5–6 Business Days
Final Delivery: Approximately 8–12 Business Days from the date your order is placed

Once your package reaches the United States, tracking information will update with additional shipping details as it moves through the domestic carrier network.

Shipping Delays

Although we strive to meet our estimated delivery windows, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

Customs inspections
Carrier delays
Severe weather
Peak holiday shipping volumes
Transportation disruptions
High-order volumes

Certain locations may experience delivery delays of several additional business days. These delays are considered normal and do not qualify for order cancellation, refunds, or chargebacks.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

GoKickz is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned due to an incorrect address, additional shipping charges may apply before the order can be re-shipped.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking information.

Please allow 24–72 hours for the carrier to begin updating tracking information after the tracking number has been issued.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

GoKickz is not responsible for:

Lost packages after confirmed delivery
Stolen packages
Carrier-related delivery delays
Customs processing delays
Weather-related shipping interruptions

If your package is lost in transit, please contact us and we will gladly assist you in working with the shipping carrier to investigate the shipment.

Returns & Return Shipping

Because every pair of GoKickz sneakers is custom-made to order, returns are only accepted in accordance with our Return & Refund Policy.

If GoKickz authorizes an eligible return:

A prepaid return shipping label may be provided for your convenience.
The cost of the return shipping label will be deducted from any approved refund, unless otherwise required by applicable law or if the return is the result of an error made by GoKickz (such as receiving the wrong item).

Unauthorized returns or packages sent without prior approval may be refused or returned to the sender.

International Shipping

Delivery times for international orders may vary based on the destination country, customs processing, local postal services, and import regulations.

Customers are solely responsible for any applicable customs duties, import taxes, VAT, or brokerage fees imposed by their country's customs authority.