Refund policy

Effective Date: July 7, 2026

At GoKickz, every pair of sneakers is custom-made to order and produced specifically for each customer by our trusted manufacturing partners. Because each order is created upon purchase, we maintain a strict Return & Refund Policy to ensure fairness while protecting the integrity of our made-to-order process.

By placing an order with GoKickz, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

All Sales Are Final

Due to the custom nature of our products, all custom-made sneakers are considered Final Sale.

Returns, exchanges, refunds, or cancellations are not accepted except under the limited circumstances outlined in this policy.

GoKickz reserves the sole and exclusive right to approve or deny any return request.

Return Eligibility

GoKickz may, at its sole discretion, approve a return only if one or more of the following conditions apply:

You received the wrong product.
You received the wrong size that differs from your confirmed order.
Your order arrived with a significant manufacturing defect that materially affects the intended use of the product.
Your order was damaged prior to delivery due to an error during manufacturing or fulfillment.

A return request does not guarantee approval. Every request is individually reviewed by GoKickz.

Return Request Window

Approved return requests must be submitted within 30 calendar days of the date your order is marked as delivered by the shipping carrier.

Claims submitted after the 30-day return window may be denied.

Reporting an Issue

To request a return, replacement, or refund, please email info@gokickz.com and include:

Order Number
Full Name
Description of the issue
Clear photographs of:
- The product
- The shipping box
- The shipping label
- Any visible defects or incorrect items received

Failure to provide sufficient documentation may result in the denial of your claim.

Final Sale Products

All GoKickz custom sneakers are designated as Final Sale.

Customers cannot request returns or cancellations through Shopify for Final Sale products.

However, GoKickz may review requests involving fulfillment errors or qualifying manufacturing defects in accordance with this policy.

Approved Returns

If GoKickz approves a return:

The product must be returned in new, unworn, and unused condition with its original packaging.
The product must not show signs of wear, damage, alteration, odors, or misuse.

Failure to meet these conditions may result in denial of the refund.

Restocking Fee

Approved returns are subject to a 20% restocking and processing fee, which will be deducted from the customer's refund.

This fee helps offset production, handling, inspection, and administrative costs associated with processing approved returns.

Return Shipping

Customers are responsible for all return shipping costs.

For your convenience, GoKickz may provide a prepaid return shipping label.

If a prepaid return label is provided, the full cost of the return shipping label will be deducted from your refund, unless the return resulted from an error made by GoKickz (such as shipping the incorrect item or incorrect size).

Original shipping charges are non-refundable unless otherwise required by applicable law.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

Custom-made sneakers
Made-to-order products
Personalized products
Products showing signs of wear or use
Products damaged after delivery
Products altered by the customer
Clearance or Final Sale items
Products returned without prior written authorization from GoKickz

Order Changes & Cancellations

Because production begins shortly after an order is placed:

Orders may be canceled within 24 hours of purchase, provided production has not yet begun.
Once production has started, orders cannot be modified, canceled, exchanged, or refunded.

Sizing Disclaimer

Customers are solely responsible for selecting the correct size before placing an order.

GoKickz provides sizing information as a guide only. Fit may vary between manufacturers, shoe models, and personal preference.

Refunds or exchanges will not be issued because a customer ordered the wrong size if the correct size ordered was produced and shipped.

If you have questions regarding sizing, please contact info@gokickz.com before placing your order.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

GoKickz is not responsible for shipments delivered to an incorrect address provided by the customer.

If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be re-shipped.

Return Requests Submitted Through Shopify

Shopify's self-service return portal may allow customers to submit a return request.

Submitting a return request does not constitute approval.

All return requests are reviewed individually and must comply with this Return & Refund Policy. GoKickz reserves the sole discretion to approve or deny any return request.

Lost or Stolen Packages

GoKickz is not responsible for packages that are lost, stolen, or misplaced after the shipping carrier marks the package as delivered.

Customers should contact the shipping carrier directly regarding delivery issues after delivery confirmation.

Chargebacks

Customers agree to contact GoKickz before initiating a payment dispute or chargeback.

GoKickz reserves the right to dispute any chargeback by providing documentation including, but not limited to:

Order confirmations
Production records
Shipment tracking information
Delivery confirmation
Customer communications
Photographs submitted during the claims process

Fraudulent or abusive chargebacks may result in the denial of future purchases and may be pursued to the fullest extent permitted by law.

Limitation of Liability

To the fullest extent permitted by law, GoKickz shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from: